3D 360

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FAQ

Ask about the virtual tour - we will be happy to answer!

A Matterport 3D Model is a complete three-dimensional representation of a space, which lets you “walk” through the space to experience it as if you were there.
No, we can provide Matterport service to any of our customers if they agree to pay extra transportation fee.

A traditional virtual tour isn’t really a tour, but rather a video or gallery of panoramic photos. Most of traditional tours don’t allow the viewer to move around within the space. Some traditional tours can offer around 4- 10 individual locations to view the space. Photographers use DSLR cameras to capture multiple photos that are then stitched together to form a panoramic image which is then viewed using special online plugins.

When we use the Matterport 3D camera, it allows the viewer to explore the space in up to 200 locations that are seamlessly stitched together. They can look up, look down, turn around, walk around items and see the space from multiple angles of their choosing. Professional Matterport 3D camera enables us to provide you a completely virtual walk through.

It takes about 1 hour per 100 square meters. If there are additional obstructions like people, mirrors, stairs slowing the scanning process, this time will likely be increased.
Our 3D camera is placed in multiple positions throughout the space. In each position, a camera body housing 3 cameras and 6 sensors/projectors then rotates with its built-in motor to gather data in 360 degrees. The data is then uploaded into the cloud for processing, and when completed, we send you some links. This link can then be embedded directly into a website, shared on social media (instagram, facebook, etc…) or just emailed directly to your client.
Please have the space cleaned and de-cluttered before your appointment. It should be staged and in “open-house’ condition. The camera will see everything and it cannot be taken out later.
People, pets, small children and other potentially moving persons or objects should be removed from the interior of the area to be scanned or placed in a separate closed off room. The family or a representative may be present during filming, but they must remain out of view of the camera and any windows and mirrors.
Yes, we can shoot all interior spaces with the exception of small closets where the tripod cannot fit (such as a linen closet or pantry). The doors to all rooms to be scanned must be open when we begin. If you have any private materials (such as photographs) that you do not wish to be seen in the tour, please ensure they are removed prior shooting. Once shooting has been completed, these items cannot be digitally removed.
Your Matterport 3D tour will usually be available within 12-24 hours.
Embedding a model is very straightforward: it’s similar to embedding a YouTube video. We will provide you with the code to cut and paste. You can also use a standard html link on websites, in emails and anywhere else web links are used.
The Matterport 3D Showcases use WebGL, the modern standard for 3D content on the web. On desktop computers, WebGL is supported by the latest version of Firefox, Chrome, Safari, and Internet Explorer. On mobile devices, WebGL is supported by most browsers. Apple devices also have the ability to download the matterport showcase application, where you can view your scan offline.

Yes. We can provide you with an industry-standard OBJ file, which will contain both the 3D mesh and textures.

Matterport 3D Virtual Tours require an enormous amount of data which is stored in the cloud on the camera maker’s servers. The first year of hosting is free, every next year is only €50 per model per year. This amount will be invoiced at the beginning of the 11th month of hosting and must be paid before the first day of the following 12-month hosting period. The model will be automatically removed from the hosting site unless notification or payment has been received.

The Matterport 3D Camera is designed for indoor use as sunlight interferes with data collection sensors. You will be able to see through windows in our traditional service and view parts of the backyard or patio areas, but you may not be able to “walk through” them. We can however scan outside provided the sun is almost ready to set, or the weather conditions are favorable.

As a viewer walks through the finished 3-D model, they may see a very small blurred area in the middle of the scan if they pan all the way down to the bottom. The blur is created by the camera to block the legs of the tripod from view. There is a similar blurred patch directly above the camera where it cannot see.
Some areas may show as “black areas” on the final dollhouse or floor plan view (but not in the walk through view). This is normal, as these are areas the scanner cannot see and a human cannot see when walking through (such as inside a column, behind a chair in the corner or inside a small closet). Small non walk-in closets and very small storage spaces, pantries, residential garages and attics are not typically included in the scans. There also may be some sunlight coming inside the home, and this can also cause black areas.
We require 24 hours advanced notice for a cancellation or if you need to reschedule. If the home is not ready or excessive delays happen while we are measuring, then we may need to re-book, and this will most likely result in additional fees.

“Doll’s House View” is an interactive feature that gives an object a 3D view with the ability to rotate and view it from any point of view. This is a great tool to see the big picture – room layout, room ratio, each floor separately or to see the whole object.

Interactive dots are a great tool used to highlight details and add extra information. We can place such points in any room and place or in any object in the room to provide more detailed information about it, adding links, videos, texts, various links, etc. With the help of interactive points, it is possible to mention various devices, aspects of designers (eg names and authors of paintings), restaurant menu, instructions for using a device or a link to the product’s online store. Character limits for interactive dots: 60 characters in the title, 1000 characters in the description.

This useful tool allows users to measure the space and objects in it. Just click the plus sign and highlight the place or object you want to measure. This is very useful if you have a rental property that allows tenants to make sure their belongings fit into the room.

Schematic floor plan is one of Matterport’s latest features that allows you to get a floor plan from a 3D scan of your property. Such a plan is up to 99% accurate. A successful solution for those who do not yet have a floor plan.